Case Study 5 of 5Enterprise IT / Ops
Reducing IT Noise through Intelligent Triage
The Challenge
“Helpdesks are often overwhelmed by repetitive Tier-0 requests that don't require human experts.”
Operational inefficiency stems from high-frequency, low-complexity tickets that clog support channels, delaying critical infrastructure projects and burning out technical talent on password resets and basic troubleshooting.
The Arivix Solution
Voice-first triage agents that classify issues and log tickets for immediate technical resolution.
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Autonomous classification of incoming technical issues via natural language.
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Direct API integration with existing ITSM platforms for zero-lag ticket creation.
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Real-time resolution of common Tier-0 requests without human touchpoints.
72%
Reduced Tier-0 Noise
Automated handling of routine inquiries, freeing up the primary queue.
4.5x
Faster Issue Resolution
Instantaneous triage and routing compared to manual dispatch cycles.
100%
Structured Ticket Logs
Every interaction is logged with precise metadata and intent categorization.
Strategic Value